Refund policy
Return & Refund Policy
Last Updated: June 2026
At KeySparkles, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.
30-Day Return Window
Customers may request a return within 30 days of receiving their order.
To qualify for a return:
- Products must be unused and in original condition.
- Products must be returned in original packaging whenever possible.
- Proof of purchase is required.
- Items must not be intentionally damaged or modified.
Free Returns
We proudly provide free returns on eligible products within the 30-day return period.
Please contact our support team before sending any item back.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding approval.
Approved refunds will be issued to the original payment method.
Refund processing times typically range between 5–10 business days depending on your payment provider.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of issue
- Supporting photos
We will arrange a replacement, exchange, or full refund when appropriate.
Non-Returnable Items
The following may not be eligible:
- Used products
- Products damaged through misuse
- Final sale items
- Gift cards
Order Cancellations
Orders may be canceled before shipment.
Orders already shipped must follow the return process.
Contact
Email: support@keysparkles.live
Phone: 604 788-7847